Wirraka Maya Health Services Aboriginal Corporation (WMHSAC) is an Aboriginal Community Controlled Health Service designed to ensure our clients' journey through the health system meets their medical, health, social and cultural needs with a vision that Aboriginal and Torres Strait Islander people in the Pilbara have the opportunity to live a health life, with access to culturally appropriate, holistic primary and allied healthcare; social and emotional wellbeing services and education.
Job Description
About Us
WMHSAC is a dedicated healthcare provider committed to delivering high-quality health services to the community. We strive to create a welcoming and inclusive environment for all clients and visitors and place a strong emphasis on respect, integrity, and customer focus. Join us in making a difference by providing essential support to our team and community.
About the Role
We are seeking a compassionate and highly organised AboriginalMedical Receptionist to be the first point of contact for our clients and visitors. In this role, you will support the delivery of high-quality patient care by managing client assessment upon arrival, directing calls, scheduling appointments, and ensuring the smooth operation of the reception area. This position plays a vital role in ensuring a positive experience for all who visit or contact our clinic.
Key Responsibilities
Greet and assist clients and visitors, ensuring a welcoming and safe environment.
Manage the client wait list efficiently, prioritising according to triage policies.
Handle telephone inquiries professionally, directing calls to appropriate personnel.
Schedule and manage specialist and allied health bookings as required.
Update patient information (e.g., emergency contacts, Medicare details) regularly.
Maintain a tidy and organised reception area, ensuring cleanliness of all shared items.
Assist with client transport arrangements as needed.
Administrative Duties:
Maintain accurate filing and archiving of client files.
Scan and manage medical documentation consistently with policies and procedures.
Handle patient requests for the transfer of medical records ("transfer in" or "transfer out").
Professional Responsibilities
Collaborate effectively with clinical and administrative staff.
Maintain a high standard of professionalism in all interactions.
Participate in team meetings and contribute to service improvement initiatives.
How to Apply
If you are passionate about supporting our community and ensuring a welcoming environment for all, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant skills and experience, and how you connect with our values.
Desired Skills and Experience
What We’re Looking For:
To be successful in this role, you will need:
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build rapport with clients.
Proficiency in computer use, with the ability to learn new software.
Ability to handle sensitive information with confidentiality.
Current First Aid Certificate (or willingness to obtain one).
National Police Clearance and a valid WA Working with Children Check (or willingness to obtain both).
This position is designated for Aboriginal applicants ONLY under the Equal Opportunity Act 1984.
Applicants must have Australian permanent working rights; unfortunately, we are unable to consider visa holders or candidates requiring visa sponsorship at this time.
Desirable:
Previous reception experience in a healthcare setting.
Qualifications in Business or Administration.
Experience working within an Aboriginal Community Controlled Health Service.